Frequently Asked Questions

Have a question? Take a look at our frequently asked questions below for the answer.

Can I return my spice kits?

We accept returns and exchanges of unused items within 14 calendar days of the delivery date of your order.

To initiate a return or exchange, please send an e-mail to yummy@ourhouseofspice.com.

For a return or exchange, your item must be unused/undamaged and in the same condition that you received it. It must also be in the original packaging.

If the spice kits are damaged you will be unable to receive a refund.

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When will payment be taken from my account?
If you are ordering from our online shop, payment will be taken before your order is confirmed.

 

 

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How long is the shelf life?

Our spice kits have a shelf life of over 1 year.

 

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What makes our spice kits different from others on the market?

Our spice kits are taken from our unique north Indian family recipes that are generations old. We are proud of our delicious recipes and have worked hard to earn a reputation for delicious and healthy food that is quick and easy to make.

 

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Can I split one sachet and use it on a different day?
Our spice kits have been developed with freshness in mind and should be used on the day of opening.

 

 

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How do I store the spice kits?
Please store in a cool dry place away from sunlight.

 

 

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Are they suitable for pregnant women?
Yes, however as with all spicy food, use caution!

 

 

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Are there any nuts in your spice kits?
No. None of our products contain any nuts.

 

 

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Do your spice kits contain any gluten?
Our spice kits are gluten free.

 

 

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Do your spice kits contain any artificial colours, preservatives or MSG?
We are proud to say that all of our products are 100% free of artificial colours, flavours, preservatives and MSG.

 

 

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How many people do your spice kits serve?
Each spice kit contains two sachets and each sachet serves four people.

 

 

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When will I receive my online order?

You will receive your order within three working days. Orders are posted next working day via Royal mail (2nd class).

How much is delivery?

£2.99 for postage and packaging.